How Fastening Solutions Quit CSV Imports and Increased Efficiency by 50%
Industry:
Manufacturing
Headquarters:
Montgomery, AL
Products Used:
ExtendInsights for NetSuite
ExtendInsights is a total game-changer for NetSuite users. The intuitive easy-to-use product installs in minutes and immediately, you can start updating your data and this has changed how we update our NetSuite data forever.
Director of Business Solutions, Fastening Solutions, Inc.
About
Family-owned and serving customers since 1956, the Fastening Solutions, Inc. (FSI) has earned the reputation of being the best in the industry. By offering a range of quality products and demonstrating a unique understanding of how their customers use them, they have become an integral partner in their dealer and industrial customer’s successes.
Background
For dealer customers, FSI’s own EZ-Fit brand of fasteners, compressors, and accessories is a great complement to the national brands. By stocking both, dealers benefit from the best of both worlds and can compete with the big boxes in terms of offering fastening products at multiple price points. Understanding the needs of their customers’ distinctly different industries, they offer products from recognized, well-respected brands which meet and exceed their demanding production requirements with industry-specific, innovative packaging solutions. Having a wide range of inventory and using NetSuite, they began evaluating apps that could make managing their data more manageable.
The Challenge
Due diligence on solutions for managing data can be a challenge. FSI had multiple requirements, including a solution that would save employees significant amounts time. Fastening Solutions, Inc. is a strong believer in innovation, and they began looking for solutions to manage their NetSuite data more efficiently, reduce manual tasks and automate internal processes. They were concerned about picking a product that would require extensive setup and training—interrupting their day-to-day operations. Also, they had many different automation projects that they were in discussions about, and they wondered how responsive CloudExtend’s Support Team would be in coaching them through different use cases.
I can’t even imagine editing and managing our NetSuite data without using ExtendInsights. In addition to the ExtendInsight product, the CloudExtend team has exceeded my expectations about customer service. If I have questions, I get a response from a friendly knowledgeable customer service rep in less than 30 minutes, and it matters a great deal to me.
Director of Business Solutions, Fastening Solutions, Inc.
The Solution
From accounting to inventory management, FSI, Inc. is a fan of ExtendInsights. They are comfortable using Excel to edit and update inventory, bank records and automate tasks that shave hours off of each day. FSI employees conserved approximately 11,440 hours yearly with ExtendInsights. They’ve also managed to use ExtendInsights to automate additional processes including matching parts in NetSuite. Any time they have a question or need coaching, they’ve found the CloudExtend Support Team to be extraordinarily responsive and helpful.
The Bottom Line
FSI puts customers’ needs first, so they are always looking for ways to innovate with technology and improve the accuracy of their data. They’ve used ExtendInsights for accounting, inventory, saved searches, reporting, and more. They don’t have to see another CSV error, which was music to their ears. They’ve been able to automate in ways they couldn’t have imagined before and in the process, increased the accuracy of their data and shaved off some hours that employees were spending on manual clerical tasks.
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