Botanical Science, Inc.

For over 20 years Botanical Science, Inc. has been creating private label brands for discerning clients. They focus on brand development and their formulas were created with one purpose: to be the best. They include the finest quality, highest performing ingredients in the highest concentrations of clinical tested botanical extracts that yield desired results. Technology plays a key role in how they’ve enhanced the efficacy of their formulas, e.g., peptides. They only focus on high-end skin care, and because of that they can provide products with a value point significantly better than any other branded line. As a business model, they only seek clients who share a similar focus on quality and performance, and avoid chasing after high-volume mass market business.

As a NetSuite user, Botanical Science, Inc. had been importing saved NetSuite searches into Excel by manually exporting, copying, and pasting, and using an email integration app that was soon to be discontinued. Leadership began exploring options, because even before finding out their email integration tool was being discontinued, it wasn’t optimal. In the beginning of the pandemic, Botanical Science, Inc. began exploring both email and Excel integration apps when they realized that they needed to automate more processes, and work more efficiently to meet customer demand in a time of global commerce instability.

CloudExtend integrates with email and Excel applications that most people have familiarity with, and is traditionally up and running in less than an hour. Botanical Science, Inc. saw immediate return on investment, and felt very comfortable with the CloudExtend team. After ExtendInsights was implemented, leadership was able to save several searches from NetSuite, and create an easily refreshable executive dashboard in Excel that helped better forecast manufacturing, and importing and exporting products. This was a tremendous benefit to Botanical Science, Inc. They could easily have near real-time reporting. In addition, using ExtendSync enabled them to have true cloud-to-cloud synchronization with Gmail, Calendar, and Drive within NetSuite records. So every employee could reference all of the past communication with the customer, and be better able to create positive customer experiences.

Botanical Science, Inc. used CloudExtend apps for Excel and email integration and gained real-time visibility into day-to-day operations. By streamlining and automating processes, they increased productivity by over 30%. The dashboards created in ExtendInsights are used regularly to help the executive team make the most informed decisions as global commerce pivots in the pandemic. Forecasting and automation with CloudExtend products helped Botanical Science, Inc. preserve the efficacy of their formulas. Customer service experiences have become more personalized with ExtendSync, because each employee has the roadmap of the customer’s communication journey right at their finger tips. In addition, the CloudExtend products are so easy to use—employees readily and easily implement them into their day-to-day processes.