This is it: You’ve finally made the decision to add a customer relationship management (CRM) system to your business.
Now the next hurdle is getting your teams to actually use it.
In order to get the most out of the investment you’ve just made, your company will need to invest in training and implementation. But beyond that, you need to invest the time to understand how different groups within your organization approach new technology. Who will be excited to try something new, and who will drag their feet? When you can understand how and why different users approach technology the way they do, getting them on the road to CRM adoption can be so much smoother.
Want to understand more about how to get your employees on the best path to CRM adoption? Check out our free ebook, Understanding and Overcoming the Barriers to CRM Adoption.
CloudExtend expands your CRM experience by giving your organization visibility into important communications and events with a one-click solution that enables the attaching of emails and files to NetSuite CRM records directly from Outlook and Gmail inboxes. Curious? See it in action here.